The hotel is fairly clean and stylish. the staff at the reception desk were really helpful and extremely friendly. the room was well-organized and beautifully decorated. the bed was comfortable. the location is nice and very suitable, adjacent to Jungfernstieg, a lake, and a beautiful boulevard.

The marvellous and absolutely perfect location for the price, right by the shopping area, a beautiful boulevard along the Ausen Alster and many local restaurants. Designer room with a perfect view of the lake

Pleasant, clean place with polite staff at the reception desk. Beautiful location, near Statue of Vasco de Gama...

The breakfast selection was great, offering a wide range of local choices, and the rooms were stylish and up-to-date with family-friendly amenities.

Strictly from the hotel, correct breakfast. Very hot room, (there were 4 days of more than 24 degrees in Hambugo) , the room was an oven. The receptionists on Saturday the 26th very nice. The hotel needs a face wash, (those tiger upholstery) ...Good location. Super around the corner.

Well, it's hard to assess when something in particular happened to you. I had to move to another room in the dark, without help, with the light from my mobile phone. The ladies at the reception on Saturday 26th (morning and evening) have been kind. Not so Mr. Andreas (reluctantly) who the next day called the event a technological failure. After much talking he didn't charge for breakfast. Quite a bit when he could have lost his life. The key to the lamp was broken, with the wires stripped in the air (I have photos). Anyway.

Location just by the lake, breakfast.

Elevator was not working and I had to go to 3rd floor. Internet in the room was paid, 8 euros / hour!!

The hotel offers beautifully decorated rooms with a sofa bed and a balcony. the location is peaceful and perfect, situated along a beautiful boulevard by the Ausen Alster. Conveniently located near the Außenalster, cheap restaurants, cafés, bars, and the main train station.

Staff was very helful and friendly

The rooms were in the the main building which is an old building and so room height is high and rooms spacious. Especially rooms with a view to Alster are great. The breakfast buffee is very good. Tea variety is rich. When asked for glutein free bread it was delivered to table.

I had a wonderful stay at a hotel near the lake. The room was spacious and had a breathtaking view of the Alster Lake. The breakfast buffet was delicious with a wide variety of options. The staff at the reception were helpful and friendly. I highly recommend this hotel for its great location and amazing view.

large breakfast with a nice food is available.

The location at the Alster. The staff at the front desk( The young lady at the evening from the city of Stade was just terrific and very helpful towards us) and in the breakfast room.

We meet with the hotel manager and told him about our dinner in the Lower Deck Restaurant, and how dissapointing the service and the food preparation of his hotel restaurant was. After we shared with him our frustration he told us that he would have to investigate the problem with his College. He never even ask us to "Please sit down" and seem to be more in disbelive of us then the actual problem. He did make a adjustment to our bill. You might also look at your breakfast room as it is in desperat need of some paint around the woodwork of the chairs and doors and windows.

Accommodating staff at this place, super convenient location, even helped us get a taxi:)))

Staff very friendly; clean; good breakfast.

Location on main road;

Very clear, comfortable and kindly stuff. The next time, i will stay there again.